Kimbell, Lucy <br/><br/>
Service innovation handbook : templates, cases, capabilities 

 - Amsterdam:  BIS Publishers,  2016 
 - 240 p. 
<br/><br/><label>ISBN: </label>9789063693534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Design
<br/><br/><label>Dewey Class. No.: </label>658.812  / K569S