000 00521aam a2200205 4500
999 _c4858
_d4858
003 OSt
005 20210714095225.0
008 200220b ||||| |||| 00| 0 eng d
020 _a9780123848697
040 _c
082 _a004.21
_bG643O(2)
100 _aGoodman, Elizabeth
245 _aObserving the user experience: A practitioner's guide to user research
250 _a2nd
260 _aAmsterdam:
_bElsevier,
_c2012
300 _axiii, 585 p.
650 _aDesign
700 _aKuniavsky, Mike
942 _cBK